Help & Support
Application: Laya · Web: laya.dating · Support: destek@laya.dating Last Updated: June 25, 2026
This page covers the most common questions about using Laya. If you can't find what you need, reach us at destek@laya.dating or via Settings > Support in the app.
Getting Started
How do I sign up? Download the app, register with your email or phone number, enter your date of birth (you must be 18 or older), and create your profile. Adding photos and interests leads to better matches.
How do I improve my profile? Use a clear profile photo, write a short but genuine bio, and fill in your interests. Do not put personal data such as phone numbers, addresses, or financial details on your profile.
Matching and Messaging
How do matches work? Laya shows you relevant people based on your preferences and location. When there is a mutual like, you match and can start messaging.
Why can't I send a message? Messaging may require a mutual match. Standard membership may also have certain daily limits; Premium removes or expands them.
Premium and Coins
What is Premium? Premium is a paid plan that removes/expands daily limits (e.g., more likes, advanced filters).
What are Coins for? Coins are a virtual unit used to unlock certain privileges and features; they are purchased through the app store.
How do I cancel a purchase or get a refund? Subscription management and refunds are handled through the store you purchased from (App Store / Google Play). Refunds are subject to that platform's policies.
Safety and Privacy
How do I report or block someone? Use the "Report" and "Block" options on the relevant profile or chat. Report urgent matters to destek@laya.dating.
Safe-meeting tips Meet in crowded, public places for first dates, tell someone you trust where you'll be, and never share personal or financial details. Be cautious of accounts that ask for money or try to move you off the app.
How is my data protected? See the Privacy Policy and KVKK Clarification Text for details.
Account Management
I forgot my password. Use the "Forgot password" step on the login screen to reset it via email/phone.
How do I delete my account? Go to Settings > Delete Account in the app. Your request is processed and your data is permanently deleted within 30 days at the latest, subject to legal retention obligations.
Contact
If your issue isn't resolved: destek@laya.dating · laya.dating Requests are answered within 30 days at the latest.
Frequently asked questions
How do I create an account?+
Download the app, sign up with your phone number or email, add a few photos and complete your profile. You're ready in minutes.
How does matching work?+
You like the profiles we suggest; if they like you back, a match is created and you can start chatting.
How do I report or block someone?+
Use the report/block option in the menu at the top-right of the profile or chat. Our team reviews every report.
How do I delete my account?+
In the app, go to Settings → Account → Delete account. Your account enters a 30-day grace period during which you can come back. See our Delete Account page for details.
How do I manage my premium subscription?+
Subscriptions are managed through the app store you downloaded from (App Store / Google Play) and can be cancelled there.